1. STANDARD DELIVERY
Orders $80 and above enjoy free standard delivery (otherwise a $5 shipping fee applies). Your order will be delivered within 2 to 3 working days. Do take note that our logistics partners will deliver all orders contactlessly.
2. SAME DAY DELIVERY
To qualify for same day delivery, your order must be received by 11am on that day. Same day delivery is only applicable on Mondays to Fridays (excluding weekends, eve of and public holidays). Same day delivery starts from $12.
Category 1: Automatic Litter Boxes
Orders for Petkit Pura Max 2, Purobot Max Pro and Purobot Ultra Automatic Cat Litter Boxes can be delivered on the same day by our express delivery logistics partner. We offer FREE same day delivery for these items.
Category 2: Others
If you require same day delivery for other items, please contact us first and provide your mobile number and postal code. Same day delivery fees vary, depending on item size, weight and your location. We will check the courier cost for you.
3. EXCHANGE, REFUND AND REPLACEMENT
Exchanges are only accepted in the following cases:
- Product has a manufacturer defect
- Product has passed its expiry date on the date received
- The wrong product was delivered
You will need to request for a replacement within 3 days of receiving the item. Beyond 3 days, we will not accept any requests for exchange. When we receive the item back, a replacement will be sent. All shipping costs incurred will be covered by us.
In the event the product is out of stock, a full refund for the item will be issued.
